Andrea Gomez shoes are made in Alicante, Spain, by skilled artisans. Each pair reflects Spanish craftsmanship and careful attention to materials and finish.

We work with quality European leather, mesh, raffia, and selected fabrics, depending on the style. Product pages list the materials for each shoe.

• Online: shop at andrea-gomez.com
• In stores: see our stockists on the website Find Us page
• Worldwide curation: for international discovery and styling, many customers also shop Andrea Gomez via Moda Operandi (retailer purchases follow Moda’s own policies)

Yes. Andrea Gomez website orders include Free U.S. Shipping & Returns.

• On U.S. orders, free returns means a prepaid return label is already in your box (you do not pay to send the pair back for a normal return).
• For an exchange (different size or style) on a U.S. order, we cover the prepaid return label, and the exchange pair ships to you free (warehouse to you).
• Canada orders don’t include a prepaid return label, and return shipping is at your cost. Please email contact@andrea-gomez.com before you send a return or exchange.

We ship website orders to the United States and Canada. We ship to all 50 U.S. states. For questions about a specific destination or timing, email contact@andrea-gomez.com with your order number.

Our website checkout focuses on U.S. and Canada. For worldwide curation and international ordering, shop Andrea Gomez through Moda Operandi (or another stockist that ships to you). Retailer orders are fulfilled and returned through that retailer.

Shipping timelines are confirmed when your shoes leave our warehouse. You will receive a shipping confirmation email with tracking. If you need a status update, email contact@andrea-gomez.com with your order number.

For normal (non-final-sale) Andrea Gomez website orders, you have 30 days from the day you receive your shoes to start a return or exchange (different size or style). The clock starts when the package is delivered to you — not on the purchase date.

Yes. Start every return or exchange with our short online form at andrea-gomez.com/pages/returns. Tell us whether you’d like an exchange, store credit (it never expires) or a refund. It takes about two minutes.

1. Keep the shoes unworn and in original packaging.
2. Fill out our online form at andrea-gomez.com/pages/returns. If a paper return form came in your package, you can include it too.
3. U.S. orders: attach the prepaid return label included in your box. Canada orders: there is no prepaid label, so ship the package at your own cost with a tracked service, and email contact@andrea-gomez.com with your order number before you send it.
4. Drop the package with the carrier.

Andrea Gomez Returns Department

45 Engerman, Suite G

Denton, MD 21629

(Warehouse labels may also show Lorry Industries / Attn Andrea Gomez — that is fine.)

Yes, for a different size or style, on normal (non-final-sale) website orders. U.S. orders: use the prepaid return label in your box to send the original pair back. Canada orders: email contact@andrea-gomez.com first, then send the original pair back at your own cost with a tracked service, and we’ll confirm shipping for your new pair. On U.S. orders, we also ship the exchange pair to you free. If your new style costs more, you pay the difference; if it costs less, we’ll add the difference to your store credit. Final-sale items are not eligible for exchange.

Shoes must be unworn, in new condition, and in the original packaging with original contents. We cannot accept returns or exchanges of worn or used items.

Only items marked FINAL SALE are not eligible for return or exchange. If we run a final sale, it will be clearly marked at checkout and on the product. Normal sale and Black Friday promotions follow the same 30-days-from-delivery return window unless an item is specifically marked final sale. We do not treat all “sale” items as non-refundable.

Yes, unless your purchase was marked final sale. Black Friday and similar sales use the same 30-days-from-delivery window for normal sale items.

Private sale purchases can't be refunded. Within 14 days of delivery, you can exchange them for another size, style or color (subject to availability) or for store credit, which never expires. If the pair you want is sold out, we'll issue store credit instead. Defects are always covered.

Please contact the retailer that sold you the shoes. They handle their own returns and exchanges. We are happy to help with product questions, but retailer purchases go through the retailer.

After our warehouse receives and inspects your return, your refund is usually processed the next business day to your original payment method. Depending on your bank, it usually takes 5 to 10 business days to appear on your statement. You should receive a confirmation email when the refund is processed.

Email contact@andrea-gomez.com with your order number and tracking. We will check receipt and refund status the same day when possible.

If your order has not yet shipped, email contact@andrea-gomez.com right away with your order number and what you need (cancel, address change, or size change). Once the order has shipped, you can return or exchange it after delivery (normal, non-final-sale orders only). U.S. orders use the prepaid return label in the box. For Canada orders, email us first; return shipping is at your cost.

We’re sorry, please email contact@andrea-gomez.com with your order number and clear photos of the issue (and the box label if possible). We review quality concerns case by case after photos and will help with a replacement, exchange, or refund as appropriate.

Many customers find mesh styles (such as Antonia) snug at first. The mesh typically softens with wear. If the length is right but the top feels tight on day one, wear them around the house, they usually ease. If they still don’t work after a short try-on at home, you can exchange them within 30 days of delivery (normal, non-final-sale website orders). U.S. orders: use the prepaid label in your box. Canada orders: email contact@andrea-gomez.com first; return shipping is at your cost.

Andrea Gomez shoes use European sizing and are generally true to size for length. Order your usual European size. If you are between sizes or unsure, email contact@andrea-gomez.com with the style and remember U.S. website orders include a prepaid return label for easy exchange (except final-sale items).

When a size is sold out, use Notify me on the product page. We’ll email you if that size returns, no need to message us for waitlist signup; the waitlist is the fastest way to hear first. For the latest restock plans on a specific style, color, and size, email contact@andrea-gomez.com. Timing can change with production.

Use the website Contact page form or email contact@andrea-gomez.com with your store details. Our team will review your inquiry and get back to you.