Shipping policy

Website orders (andrea-gomez.com)

We ship website orders to the United States and Canada. Orders ship within 1 to 3 business days (Monday to Friday, excluding U.S. holidays). When your shoes leave our warehouse, you’ll get a shipping confirmation email with tracking. Delivery times are estimates and start once your order ships.

United States

  • Free standard shipping (2–5 business days) on every U.S. order.
  • USPS Priority Mail Express is available at checkout for a fee.
  • We ship to all 50 U.S. states.

Canada

  • We ship to Canada with UPS. The shipping cost is calculated and shown at checkout, and it’s paid by the customer. Free shipping does not apply to Canada.

Duties and taxes

For orders to Canada, duties and import taxes are calculated and paid at checkout, so you won’t have anything extra to pay when your order arrives.

Other countries

For other countries, shop Andrea Gomez through Moda Operandi or another stockist that ships to you.

Returns and exchanges

Start a return or exchange with our online form at andrea-gomez.com/pages/returns. For regular (non-final-sale) website orders, you have 30 days from the day you receive your shoes to start a return or exchange. Private sale purchases can’t be refunded, but within 14 days of delivery you can exchange them for another size, style or color (subject to availability) or for store credit, which never expires. If the pair you want is sold out, we’ll issue store credit instead. Defects are always covered. Items marked final sale can’t be returned or exchanged.

  • U.S. orders: returns are free. A prepaid return label is already in your package. On exchanges, we also ship your new pair free.
  • Canada orders: Canada orders don’t include a prepaid return label. Please send your return at your own cost, using a tracked shipping service. Email contact@andrea-gomez.com before you send a return or exchange, and we’ll confirm shipping for your new pair.

Return address: Andrea Gomez Returns Department, 45 Engerman, Suite G, Denton, MD 21629.

Full details: see our Refund policy and FAQ.

Retailer purchases

Shoes bought from Nordstrom, Moda Operandi or another retailer ship and return under that retailer’s own policies. Please contact the retailer that sold you the shoes.

Questions

Email contact@andrea-gomez.com with your order number.