Returns & Exchanges

Not quite right? Exchanges are easy.

1. Fill out the short form below and tell us whether you'd like an exchange, store credit or a refund.

2. Pack your unworn shoes in their original box.

3. U.S. orders: attach the prepaid return label from your package and drop it with the carrier. Canada orders: there's no prepaid label, so return shipping is at your cost with a tracked service. Email contact@andrea-gomez.com before you send a return or exchange, and we’ll confirm shipping for your new pair.

You have 30 days from the day you receive your shoes to start a return or exchange, for a different size or style. U.S. orders: we also ship your exchange pair free. Store credit never expires.

Private sale purchases can’t be refunded, but within 14 days of delivery you can exchange them for another size (subject to availability) or for store credit. Defects are always covered. Items marked final sale can’t be returned or exchanged.

Bought at Nordstrom, Moda Operandi or another retailer? Please contact the retailer that sold you the shoes.

Return address: Andrea Gomez Returns Department, 45 Engerman, Suite G, Denton, MD 21629 · Full policy: Refund policy