Nuestros zapatos están hechos en las afueras de Alicante, España, por artesanos locales y experimentados

Utilizamos solo materiales de la más alta calidad y de origen local para garantizar que nuestros zapatos cumplan con los estándares más exigentes. Esto incluye cuero europeo de primera calidad, así como materiales como malla, rafia y una variedad de telas de alta gama.

Puedes comprarlos en línea aquí. También puedes consultar aquí una lista completa de nuestras tiendas en línea y físicas distribuidoras.

Actualmente solo enviamos a EE. UU. y Canadá, pero estamos trabajando en ello. Mientras tanto, ModaOperandi tiene una selección de algunos de nuestros estilos y realizan envíos a todo el mundo

Sí, enviamos a los 50 estados

Sí, tenemos envío y devoluciones gratuitas para todos nuestros pedidos en EE. UU.

Depende de dónde compre. Usamos envío estándar y generalmente no tarda más de unos pocos días

Una vez que completes tu pedido, busca la confirmación del mismo en el correo electrónico que proporcionaste. Después de que nuestro almacén complete tu pedido, recibirás un número de seguimiento

Sí, puede devolver sus pedidos 30 días después de su compra por cualquier motivo. Los zapatos y el embalaje deben estar en perfectas condiciones. Los artículos en oferta no son reembolsables.

Consulte nuestra política de Envío y Devoluciones para obtener más información

Por favor, envíelo a:

Lorry Industries
A la atención de: Andrea Gomez
95 Walsh Way,
Denton, MD 21629

Asegúrese de incluir su confirmación de pedido o recibo para un procesamiento sin problemas. Háganos saber si necesita más ayuda.

Puede contactarnos aquí y con gusto le responderemos lo antes posible.

Yes. For normal (non-final-sale) website orders. Use the prepaid return label in your box to send the original pair back — we cover that return shipping only. You pay shipping for the exchange pair outbound (warehouse to you). Final-sale items are not eligible for exchange.

Shoes must be unworn, in new condition, and in the original packaging with original contents. We cannot accept returns or exchanges of worn or used items.

Only items marked FINAL SALE are not eligible for return or exchange. If we run a final sale, it will be clearly marked at checkout and on the product. Andrea Gomez is not running final sales near-term. Normal sale and Black Friday promotions follow the same 30-days-from-delivery return window unless an item is specifically marked final sale. We do not treat all “sale” items as non-refundable.

Yes — unless your purchase was marked final sale. Black Friday and similar sales use the same 30-days-from-delivery window for normal sale items.

Please contact the retailer that sold you the shoes. They handle their own returns and exchanges. We are happy to help with product questions, but retailer purchases go through the retailer.

After our warehouse receives and inspects your return, your refund is usually processed the next business day to your original payment method. Your bank may take a few additional business days to show the credit. You should receive a confirmation email when the refund is processed.

Email contact@andrea-gomez.com with your order number and tracking. We will check receipt and refund status the same day when possible.

If your order has not yet shipped, email contact@andrea-gomez.com right away with your order number and what you need (cancel, address change, or size change). Once the order has shipped, use the prepaid return label for a return or exchange after delivery (normal, non-final-sale orders only).

We’re sorry — please email contact@andrea-gomez.com with your order number and clear photos of the issue (and the box label if possible). We review quality concerns case by case after photos and will help with a replacement, exchange, or refund as appropriate.

Many customers find mesh styles (such as Antonia) snug at first. The mesh typically softens with wear. If the length is right but the top feels tight on day one, wear them around the house — they usually ease. If they still don’t work after a short try-on at home, use the prepaid label in your box to exchange within 30 days of delivery (normal, non-final-sale website orders).

Andrea Gomez shoes use European sizing and are generally true to size for length. Order your usual European size. If you are between sizes or unsure, email contact@andrea-gomez.com with the style — and remember website orders include a prepaid return label for easy exchange (except final-sale items).

When a size is sold out, use Notify me on the product page. We’ll email you if that size returns — no need to message us for waitlist signup; the waitlist is the fastest way to hear first. For the latest restock plans on a specific style, color, and size, email contact@andrea-gomez.com. Timing can change with production.

Use the website Contact page form (andrea-gomez.com/pages/contact) or email contact@andrea-gomez.com with your store details. Wholesale and boutique inquiries are reviewed by Andrea before next steps.